Wesper (formally Tatch) is the first clinical-grade sleep testing platform. Its products include a take-home sleep test, an app to track and improve sleep, and virtual doctor consultations.
I joined the team when the designs for the Wesper app were in process. My role was to write the microcopy on every screen and help curate the overall experience with language and tone.
We determined that the Wesper voice was kind and warm, but also succinct. My goal was to strike a tone that made users comfortable and confident in their own abilities, while also projecting expertise.
The Wesper app intended to feel decidedly more medical than wellness, but also provide a thoughtful user experience more in line with contemporary design-forward B2C software.
User flows included typical onboarding flows, such as device registration.
Other onboarding user flows were more about expectation setting.
According to company research, the process of home sleep testing evoked anxiety and uncertainty in users. As such, it was important to leave no potential question unanswered and walk through the process step-by-step.
For the home test results pages, it was important to impart valuable data in a manner that felt significant, but accessible.
More to come...